Returns are accepted within 30 days of delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. We will not accept any opened packages. To complete your return, follow the steps below.
Real Mushrooms is not responsible for shipping, handling, and other additional charges for returned items.
Follow these steps to return your order:
- Repackage your items with the original packing slip
- Mail your order back to:
Rakuten Super Logistics
Attn: Returns (Real Mushrooms)
974 United Circle Address
- Contact us once you have shipped the package.
- Once the package has been received by us and the items have been verified, we will refund the entire purchase cost and notify you via email.
- You will be responsible for any return shipping charges.
We will work hard to process your return as quickly as possible.
Damaged or Defective Items
If the product is damaged in any way upon receiving it, contact us immediately. Please provide details of the issues and photos if possible. If it is deemed a defective or damaged product, a replacement or refund will be provided.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-3 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
We only replace items if they are defective or damaged.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.