Returns & Refunds

Returns Process & Information

 

We want you to be satisfied with your Real Mushrooms purchase.

 

If you're not fully satisfied with your purchase, or if life has gotten in the way, we offer a hassle-free return process.

 

Any unopened, unused products within 30 days of the order’s shipping date are eligible to be returned with a prepaid return label that we will provide you with.

 

If it has been 30 days or less since your item has shipped, please contact us for a prepaid return label.

 

If it has been 31-60 days since your item shipped, you will be responsible for shipping, handling, and other additional charges. Real Mushrooms will not reimburse any shipping expenses for items being returned after 31-60 days.

 

For items being returned 31-60 days after your order shipped, please follow these steps to return your order:

 

  1. Repackage your items with the original packing slip. If you do not have the original packing slip, please contact us.

  2. Mail your order back to:

    1. Ship Network
      Attn: Returns (Real Mushrooms)
      974 United Circle
      Sparks, NV 89431
      United States

  3. Contact us once you have shipped the package, along with the tracking information.

  4. Once the package has been received by us and the items have been verified, we will refund the returned items, and notify you via email.

 

Please allow 2-4 business days for any returns to be processed upon arrival at our warehouse. We will work hard to process your return as quickly as possible, however, we might experience delays on weekends and holidays.

 

Returns after 60 Days

 

Returns sent to Real Mushrooms after 60 days are not eligible for refunds. We have this policy in place to ensure the quality and freshness of our products for all of our customers. We appreciate your understanding.

 

Opened/Used Items

 

We only will accept returns of all unopened items 60 days from the shipping date.

 

We cannot accept returns of opened products. No exceptions.

 

 

Damaged or Defective Items

 

If your product arrives damaged or defective in any way upon receiving it, contact us immediately at hello@realmushrooms.com.

 

Please provide details of the issues and photos if possible. We will require the Lot number, which can be found on the bottom of our bottles and the back of our pouches. If it is deemed a defective or damaged product, a refund or replacement will be provided at no cost to you.

 

Please note that we are unable to accept returns of damaged items.

 

 

Refunds

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 2-3 business days.

 

Late or missing refunds

 

All refunds will be issued back to the original form of payment used for purchase. Refunds typically take 3-5 business days to be processed.

 

While most refunds reflect into your account within 3-5 business days, on occasion, it can take up to 7-10 days or longer. The exact refund time is dictated by your bank and/or card issuer.

 

If you haven’t received a refund yet, first check your bank account again. It may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted, especially on weekends and holidays. 

 

If you’ve done all of the above, and you still have not received your refund please contact our support team.

 

Exchanges

 

We believe in finding the right product for you. If you have an unopened item you'd like to exchange, we're here to help make the process as smooth as possible. 

 

Here's how it works:

 

  • If the new item is more expensive: We'll send you an invoice for the price difference. 

  • If the new item is less expensive: We'll refund you the price difference.

 

If it has been 30 days or less since your item shipped, and it is unopened, please contact us for a prepaid return label and let us know what you’d like as a replacement.

 

Once your order has shipped back to us, we'll ship your replacement order and confirm via email.

 

If it has been 31-60 days since your order has shipped, you will be responsible for shipping, handling, and other additional charges.

 

Follow these steps to return your order:

 

  1. Repackage your items with the original packing slip. If you do not have the original packing slip, please contact us.

  2. Mail your order back to:

    1. Ship Network
      Attn: Returns (Real Mushrooms)
      974 United Circle
      Sparks, NV 89431
      United States

  3. Contact us once you have shipped the package and let us know which item you’d like as a replacement.

  4. Once we have confirmation that your order has been shipped back to us, we'll process your replacement order and confirm via email.

 

 

Amazon & iHerb Orders

 

Orders made through any Amazon Marketplace or iHerb are not applicable for our 30-Day Satisfaction Guarantee.

 

Please know we are unable to accept any returns or exchanges for items purchased through any Amazon Marketplace or iHerb. 

 

Issues with Your Amazon Order?

 

If you received a damaged item, the wrong product, or are experiencing any other issue with an order placed through Amazon, please contact Amazon customer support directly for assistance.

 

If your product is damaged or defective they may offer you a refund or replacement.

 

Amazon USA Customer Support

Amazon Canada Customer Support

 

Please note Amazon will not accept returns of unopened supplements due to health and safety concerns.

 

Issues with Your iHerb Order?

 

If you received a damaged item, the wrong product, or are experiencing any other issue with an order placed through iHerb, please contact iHerb customer support directly for assistance.

 

If your product is damaged or defective they can offer you a refund or replacement.

 

iHerb Customer Support

 

iHerb will accept returns of unopened supplements within 30 days. 

 

 

Our Satisfaction Guarantee

 

At Real Mushrooms, we're confident in the quality and effectiveness of our products. We want you to be completely satisfied with your purchase. Our 100% Satisfaction Guarantee means if you don’t love it, we’ll refund your money. 

 

If for any reason you are not happy with your Real Mushrooms product, let us know within 30 days of the shipping date for a refund of the product price or an exchange for another product.

 

Our 30-day Satisfaction Guarantee is exclusively for customers who purchase directly from our website, realmushrooms.com. Purchases made through other retailers, such as any Amazon Marketplace or iHerb.com, are not eligible for this guarantee.

 

**We reserve the right to refuse any refund/return if we suspect abuse or fraudulent activity. Any requests falling outside the scope of this policy will be reviewed by our team on a case-by-case basis.

 

 

Need Further Assistance?

 

Our customer service team is here to help with any questions or concerns about our return process.

 

Feel free to email us at hello@realmushrooms.com.

 

Or you can call us at 1-800-263-4387. Our phone hours of operation are M-F 11 am-5 pm CST. Phone hours are subject to change based on holidays and staff availability.

 

Thank you for choosing Real Mushrooms. Cheers!