Where do you ship from?
All of our shipments originate from Sparks, NV, USA. Though we are a Canadian company, this is the location of our fulfillment centre so all shipments originate from there.
Note: If you reside outside of Canada, in very rare instances your bank and/or credit card may charge you an international processing fee. This is outside of our control and it depends on the account and agreement you have with your bank and credit card. For the vast majority of customers, this is not an issue.
Shipping to all 50 states and US territories is only $3.99. Get FREE shipping for all orders over $50.
Method: USPS First Class
Delivery time: 3-7 business days.
Do you provide tracking?
Yes, all shipping options have tracking which is emailed to you when your order ships.
For international orders, please look for the "Delivery by Postal Provider" tracking number on the DHL tracking page. This is the new tracking number for delivery by your country's local postal carrier. DHL will hand off the package to your local carrier once the package clears customs. You can plug this new tracking number into your local carrier's website tracking page. It can up to 7 business days for the new tracking number to start to register movement.
Do you have expedited shipping options?
Not at this time. Please contact us if you would like faster shipping options. Note that shipping options under 3 days are quite expensive and typically cost more than the order itself.
You do not ship to my country. What can I do?
If you still want to order from our website and are outside of the USA, you are welcome to use a freight forwarder service like ShipItTo. This provides you with a US address that you can ship to which will then complete the shipping to your final destination.
Will I have to pay any import duties or taxes?
If you live outside the US, there is potential that your order may be assessed for duties and/or taxes. This is entirely dependent on your country's import regulations. Typically, the higher the order value, the more likely it will be assessed for duties and/or taxes.