Where do you ship from?
All of our shipments originate from Sparks, NV, USA. Though we are a Canadian company, this is the location of our fulfillment centre so all shipments originate from there.
Note: If you reside outside of Canada, in very rare instances your bank and/or credit card may charge you an international processing fee. This is outside of our control and it depends on the account and agreement you have with your bank and credit card. For the vast majority of customers, this is not an issue.
Shipping to all 50 states and US territories is only $2.99. Get FREE shipping for all orders over $50.
Method: USPS First Class
Delivery time: 3-7 business days.
Shipping to Canada is only $4.99. Get FREE shipping for all orders over $50.
Method: DHL Global Mail
Delivery time: 10-17 business days.
Note: DHL will get the product into Canada then hand it off to Canada Post for final delivery. Once the package is in Canada you will see a Canada Post tracking number at the DHL tracking info. Use the Canada Post tracking number to track final delivery.
What is DHL Global Mail?
DHL Global Mail is a division of DHL which partners with local mail carriers to offer more affordable international shipping options. DHL will carry the shipment the majority of the way and then hand it off to your local mail carrier (USPS, Canada Post, etc.) for final delivery.
Do you provide tracking?
Yes, all shipping options have tracking which is emailed to you when your order ships.
For international orders, please look for the "Delivery by Postal Provider" tracking number on the DHL tracking page. This is the new tracking number for delivery by your country's local postal carrier. DHL will hand off the package to your local carrier once the package clears customs. You can plug this new tracking number into your local carrier's website tracking page. It can up to 7 business days for the new tracking number to start to register movement.
Do you have expedited shipping options?
Not at this time. Please contact us if you would like faster shipping options. Note that shipping options under 3 days are quite expensive and typically cost more than the order itself.
Can my order ship from Canada?
Yes. If you order through Amazon.ca, your order will ship from within Canada. Make sure on our Amazon product listing it says "Sold by Real Mushrooms and Fulfilled By Amazon". This means there is stock at Amazon's Canadian warehouse and your order will come from there. Click here our Amazon.ca listing.
You do not ship to my country. What can I do?
If you are outside of USA and Canada, you are welcome to use a freight forwarder service like ShipItTo. This provides you with a US address that you can ship to which will then complete the shipping to your final destination.
NEW for 2022: Some products are available on iHerb which has excellent international shipping. Go to the Real Mushrooms iHerb Store.
Will I have to pay any import duties or taxes?
If you live outside the US, there is potential that your order may be assessed for duties and/or taxes. This is entirely dependent on your country's import regulations. Typically, the higher the order value, the more likely it will be assessed for duties and/or taxes.
If you live in Canada, you can order off Amazon.ca and avoid possible duties and/or taxes. If our Amazon.ca product listing says "Sold by Real Mushrooms and Fulfilled by Amazon" then this is inventory that Amazon holds for us in Canada so it will be shipped from within Canada and you will avoid any border charges.